Refund & Payment Policy

This Refund & Payment Policy outlines the terms related to payments, cancellations, refunds, and modifications for services booked through Wayzigo Pvt. Ltd. (“Wayzigo”, “We”, “Us”, “Our”).

By making a payment or confirming a booking with Wayzigo, You (“User”, “You”, “Your”) agree to be bound by this Policy along with our Terms & Conditions.

1. Payment Policy

1.1 Accepted Payment Modes

Wayzigo accepts payments only through authorized and traceable channels, including:

• Bank transfers (NEFT / RTGS / IMPS)
• UPI payments
• Credit or debit cards
• Secure online payment gateways

1.2 Advance Payment

A minimum advance payment (usually 30% or as specified in your quotation) is required to initiate bookings.

Advance payment confirms your intent to book and allows Wayzigo to block services with suppliers.

1.3 Balance Payment

The remaining balance must be paid before the deadline mentioned in your final quotation.

Failure to clear the balance within the due date may result in:

• Automatic cancellation of the booking
• Loss of the advance amount
• Application of supplier cancellation charges

1.4 Final Confirmation

Bookings are considered fully confirmed only after receipt of full payment and issuance of confirmation vouchers.

Prices are subject to availability until full payment is received.

2. Cancellation Policy (General)

Cancellation terms vary depending on:

• Destination
• Type of service (hotel, flight, activity, package)
• Supplier-specific policies
• Time remaining before departure

The exact cancellation policy applicable to your booking is mentioned in your final quotation or confirmation email.

3. Cancellation by the User

3.1 Tour Packages

Typical cancellation slabs (indicative only):

• 30 days or more before travel: Partial refund after deducting supplier and service charges
• 15–29 days before travel: Higher cancellation charges apply
• 0–14 days before travel: No refund

Actual charges depend on supplier rules and will be communicated at the time of booking.

3.2 Flights

Flight cancellations are governed entirely by airline fare rules.

Wayzigo acts only as a facilitator and is not responsible for airline-imposed penalties.

3.3 Hotels & Activities

Cancellation policies vary by property and activity provider.

Some bookings may be non-refundable or partially refundable.

3.4 No-Show & Early Departure

No refunds for:

• No-shows
• Missed flights or transfers
• Early checkout
• Unused services

4. Cancellation by Wayzigo or Supplier

In rare cases where a service is canceled due to:

• Supplier unavailability
• Operational issues
• Force majeure events (natural disasters, government restrictions, etc.)

Wayzigo will:

• Offer an alternative service or
• Process a refund limited to the amount recovered from the supplier

Wayzigo is not liable for indirect costs such as visa fees, personal expenses, or loss of time.

5. Refund Policy

5.1 Refund Processing

Refunds are processed only after Wayzigo receives the refunded amount from suppliers.

Refunds are credited to the original payment source unless otherwise agreed in writing.

5.2 Refund Timeline

Processing time: 7–21 working days, depending on banks, gateways, and suppliers.

Delays caused by airlines, hotels, or banks are beyond Wayzigo’s control.

5.3 Non-Refundable Components

The following are generally non-refundable:

• Service or convenience fees
• TCS (Tax Collected at Source)
• Visa fees
• Booking fees
• Payment gateway charges

6. Modification Policy

Changes to dates, names, hotels, or itinerary are subject to availability, supplier approval, and additional charges or fare differences.

A modification fee may apply in addition to supplier charges.

Major changes may be treated as cancellation and rebooking.

7. Special Circumstances (Compassionate Review)

Wayzigo may review cancellation or modification requests due to:

• Medical emergencies
• Death of an immediate family member

Such requests:

• Are evaluated case-by-case
• Require valid supporting documents
• Do not guarantee a refund

Supplier approval remains mandatory.

8. Force Majeure

No refunds are guaranteed in cases of:

• Natural disasters
• Political unrest
• Pandemics
• Government-imposed travel restrictions
• Airline shutdowns or strikes

Refunds, if any, depend entirely on supplier policies.

9. Dispute Resolution

Any refund-related concerns must be raised:

• In writing
• Within 5 days of trip completion or service denial
• Along with valid proof (emails, vouchers, supplier confirmations)

Requests received after this period may not be entertained.

10. Policy Updates

Wayzigo reserves the right to modify this Refund & Payment Policy at any time.

Updates will be published on this page, and continued use of our services implies acceptance of the revised policy.

11. Contact Information