Privacy Policy

This Privacy Policy explains how Wayzigo Pvt. Ltd. (“Wayzigo”, “We”, “Us”, “Our”) collects, uses, stores, shares, and protects personal information of users (“User”, “You”, “Your”) who access or use our website, applications, social media channels, or any other digital or offline platforms operated by Wayzigo (collectively, the “Platform”).

Wayzigo is committed to safeguarding Your privacy and ensuring transparency in how Your personal data is handled, in accordance with applicable Indian laws and globally accepted data protection practices.

By accessing or using our Platform, You acknowledge that You have read, understood, and agreed to the terms of this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to:

• Visitors browsing our website
• Users submitting enquiries or forms
• Customers booking tours, travel services, or packages
• Users communicating with Wayzigo via email, phone, WhatsApp, or social media

This Policy does not apply to third-party websites, platforms, or services linked from our Platform.

2. Information We Collect

2.1 Personal & Contact Information

• Full name
• Email address
• Phone number
• City, country of residence
• Nationality (where required for travel services)

2.2 Booking & Travel Information

• Passenger details (age, gender)
• Passport details (only when required for flights or visa assistance)
• Travel preferences, itinerary details
• Emergency contact information (if shared)

2.3 Technical & Usage Data

• IP address
• Browser type and device information
• Pages visited, time spent, referral source
• Interaction data collected via cookies or analytics tools

2.4 Communication Data

Emails, call records, WhatsApp messages, or chat interactions exchanged with Wayzigo

We do not knowingly collect sensitive personal data unless required for lawful travel services and explicitly provided by You.

3. Purpose of Data Collection

Wayzigo collects and processes personal data for the following purposes:

• To respond to enquiries and provide travel quotations
• To process bookings, payments, and confirmations
• To coordinate services with hotels, airlines, transport providers, and activity operators
• To provide customer support and trip assistance
• To send booking updates, alerts, and important travel information
• To improve website performance, user experience, and services
• To send promotional offers and marketing communications (with opt-out options)
• To comply with legal, regulatory, or governmental requirements

We only process personal data for specific, lawful, and legitimate purposes.

4. Cookies & Tracking Technologies

4.1 Use of Cookies

• Improve website functionality
• Understand user behavior
• Analyze traffic and performance
• Enable remarketing and advertising campaigns

Cookies do not collect personally identifiable information unless explicitly provided by the User.

4.2 Managing Cookies

• Accept or reject cookies through browser settings
• Disable cookies entirely (some features may not function properly)

Wayzigo uses third-party tools such as analytics and advertising platforms that may place cookies on Your device.

5. Sharing of Information

Wayzigo may share User data only when necessary, including with:

• Hotels, airlines, transport providers, and activity operators
• Visa facilitation partners and ground-handling agents
• Payment gateways and banking partners
• IT, analytics, CRM, and communication service providers
• Government authorities or law enforcement agencies (when legally required)

Wayzigo does not sell, rent, or trade personal data for commercial gain.

All third parties are required to follow reasonable data protection and confidentiality standards.

6. Data Retention

We retain personal data only for as long as necessary to fulfill service, legal, or compliance requirements.

7. User Rights

• Access Your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of data (where legally permissible)
• Withdraw consent for marketing communications
• Restrict or object to certain processing activities

8. Marketing & Communication Consent

You may opt out of promotional communications at any time. Transactional messages may continue where required.

9. External Links & Third-Party Websites

Wayzigo is not responsible for the privacy practices or content of external websites.

10. Social Media Interaction

Wayzigo will never request sensitive personal information through social media messages.

11. Data Security

Wayzigo uses reasonable safeguards, but absolute security cannot be guaranteed.

12. Children’s Privacy

Wayzigo’s services are not intended for individuals under 18 without guardian consent.

13. Policy Updates

Continued use of the Platform constitutes acceptance of revised policies.

14. Contact Information